The objective of our team was to transform the ICT Service Management organization into a more efficient, better performing and more customer-focused IT organization.
References
Xedis was asked to prepare a pragmatic startup for project management, starting from the current situation. The objectives were clear: to improve transparency, efficiency and reliability of the processes.
Xedis assisted Partena in converting the payroll engine from the old mainframe system to a new .NET system. Xedis was responsible for change and release management of the new system.
Xedis implemented a management service project for A.S.T.R.I.D. This project ran from January 2008 until December 2010. Its objective was the transition of A.S.T.R.I.D. from a project-oriented to a service-oriented organization that needs to assure an excellent availability of its services to the demand of diverse customers.
Xedis is assisting Tractebel in implementing their PROMISE project in all Tractebel plants worldwide.
Xedis carried out an assessment for the internal processes of the IT department and established the maturity level. We listed recurring issues and proposed a plan to reduce the number of problems and to raise efficiency and IT service level quality. We also supported ZOL in realizing this improvement plan.