IT Service Management

IT services are based on processes that are supported by technology and performed by people. In order to be effective, IT services require a coherent approach on the strategic, tactical and tooling level. These three levels need to be taken into account from the start of every project. 

StrategicContinual Service Improvement
Our IT Service Management strategy starts from a top-down approach. We take a helicopter-view on your organization or unit and adopt a business-driven process approach that is aimed at achieving KPI’s from the start.

Our services are founded on our experience and expertise in Service Management. The ITIL+ framework is used as a reference framework.

The people skills of our mature consultants and their ability to blend in your corporate culture allow a smooth adoption of changes amongst your staff. Among our key expertise and competences are:

  • Development, implementation and coaching of IT Service Organisations
  • Service Improvement Programs
  • Staff coaching and training
  • Organisational Change Management coaching

To implement the right tools in every context we rely both on our technical knowledge of market leading service management tools and IT infrastructure as on our application management knowledge. The key tool solutions in this area are:

  • Business Process Monitoring founded on IT based service data.
  • Service Desk solutions
  • Service Monitoring and Reporting tools

Xedis wants to be your preferred partner for IT Services Management. With our experience and best practices we can guarantee business users service delivery at agreed quality-of-service levels and within cost targets. Contact us to discover how we can assist you with IT Service Management!